5 Customers Support Apps — What We Can Learn
Today’s customers want instant gratification and they expect their grievances to be addressed immediately.
If you are looking for ideas to serve the modern customer (a.k.a your app users) better, these 5 apps are a good place to start your research.
These are rich with innovative tools that make sure you don’t have to “second guess” anything anymore.
Most of these come with comprehensive platforms that allow you to engage in real-time interaction with the users.
These include live-chat, co-browsing, overall as well as in-depth analytics and integrated social media interaction features.
Without further ado, let’s see what mobile apps development professionals can learn from these advanced customer service mobile apps to improve and innovate with in-app support.
1 — Zendesk
What is the first thing that customers expect?
We wrote this right at the beginning of this post.
Customers expect a quick response to their queries, grievances, etc. in no time.
Zendesk’s seamless interface has the ability to route calls to the user’s mobile. And it lets you create a 24/7 customer service portal where users can have their queries answered and issues addressed in minutes.
- Integration with a variety of tools
- Integration with your custom app
- Zendesk Benchmark — which allows you to compare with your competitors
2 — Nina
Nina lets the user use voice commands to have a query answered, make a transaction, or navigate the way they want.
Its makers, mobile apps development company Nuance does a brilliantly innovative job of bringing self-service into the mix.
Because of its interactive approach, it has become quite a good engagement tool that saves users’ time and keeps them satisfied.
- Tap, text and voice input
- Virtual Assistant
- Lets users create a custom persona
Built by the pioneers of the VoIP space, 3C Logic merges a robust, powerful architecture with VoIP technology.
As a result, you have a customer support model that is guaranteed to not contain any point of failure typical to the server-based, centralized approach.
- Integration with CRM
- Multi-channel support
- Can be scaled seamlessly with your mobile apps development company’s specific needs.
4 — Userlike
This customer service app harnesses the power of customer chats.
Thanks to its intuitive mobile apps development, the workflows are managed smoothly and chat is turned into a comprehensive process.
Userlike has a plethora of features and detailed analytics. It fishes out actionable insights from customer chats.
- Automated delegation for chat
- Advanced back-end workflow management
- Live chat ratings and surveys for customer satisfaction
5 — eStreamDesk
The best way to describe eStreamDesk is to say that it’s a simple help desk.
It’s also a knowledge base portal for the customers.
It comes with features like custom branding and social media integration which enable you to keep the quality of service consistent across several channels.
- Intuitive ticket management
- Self-service portal
- Centralized email assistance
These cool customer support mobile apps show quite a few ways to innovate with in-app support. And now’s a good time to start thinking about how you can innovate before you leave users high and dry.
Ritesh Osta is a Tech Marketer at Innofied Solutions, An Award-Winning Software Company based in India, US, UK, and Australia.
As a Tech strategist, he has been certified by Oracle and SAP. He has had the privilege of working with Fortune 500 companies like Nestle, Amkor, & Mahindra for 14 years.
Now, he helps Startups and Entrepreneurs create, launch, and promote Digital Products to establish their brands.
He is currently on a mission to help 100,000 Businesses and Startups launch & grow their technology business.
He is also a Certified Public Speaker and Trainer with a love for coaching people. As a cat lover, he is a part of PAWS; an organization which provides shelter to homeless animals.
Originally published at https://www.linkedin.com.